info@stilistiboston.com Call or text us 617.262.2234
Business Hours *May vary by stylist
| Sunday | 8am - 6pm |
| Monday | BY VIP APPOINTMENT ONLY |
| Tuesday | 8am - 6pm |
| Wednesday | 8am - 8pm |
| Thursday |
8am - 8pm |
| Friday | 8am - 6pm |
| Saturday | 8am - 6pm |
Booking an Appointment
To book an appointment, you may book online at any time, email, or call and one of our receptionists will assist you during normal business hours. If you call after hours or our receptionist is on another call our Stilisti A.I. BOT Concierge will text you to assist. A credit card is required to secure all appointments.
Booking online
We offer online booking through our website with Phorest. If you are new to us you will be prompted to create an account before booking.
Online booking procedures
- Once you have logged in select "Book Appointment".
- Choose the type of service you desire. Always schedule color first.
- All haircuts include a blow-dry and all color services give the option to choose a haircut or just a blow-dry.
- Choose your stylist.
- Choose the date/time you desire.
- Click "Find Available Appointments".
- Choose from the available appointments and click "Book".
- You may request additional services in the text box before clicking the “book" button. We will do our best to accommodate your request but cannot guaranty the additional services will be available at the requested time.
Please remember to update your contact information.
Directions
For directions to the salon, please click on the map at the bottom of the page.
Late Arrivals
We will do our best to accommodate late arrivals. If you miss more than half of your appointment your stylist reserves the right to start their next client. If a later appointment is available you will be offered that time. If you are unable to take the time offered it will be considered a late cancellation and you will be charged your full service fee. If you know that you are going to be late, we kindly ask that you call ahead so that we can better assess the situation.
Cancellations
As we comply with the mandated social distancing operating guidelines last minute cancellations are having a tremendous negative impact for both our stylists and the salon.
In compliance with our new operating restrictions, we must change our cancellation policy. As of October 1st, If you cancel within 48 hours of your appointment you will be subject to a $100 fee. If you cancel within 24 hours of your appointment you will be charged a minimum of 50% of your service fee. If you do not call and do not show up you will be charged the full-service fee, unless we are able to fill the appointment. If you cancel within any of our cancellation policy time frames and your service fee is less than $100, you will be charged your full service fee.
Please understand that especially now, we keep these policies in place to protect our salon and our team members, but our clients as well. It is incredibly difficult to get a desired appointment day/time, and when stylists miss out on an appointment, their clients do as well. We thank you in advance for your understanding during this adjustment, we appreciate our clients more than anything.
Payment For Services and Products
Discover, MasterCard, Visa, American Express, Check and Cash are accepted.
Please note that there is a $50 bounced check fee.
Discover, MasterCard, Visa, American Express, Check and Cash are accepted.
Please note that there is a $50 bounced check fee.
***Due to COVID-19 all service payments must be done contact free. Please update your credit card in your profile before your visit.
Refunds
Stilisti does not extend refunds on services rendered. Your first visit and all color changes may require multiple services that day or within 2 weeks of the initial service as there is no way for us to know exactly how your hair will react to the process. If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided. Products may be exchanged with a receipt within 30 days. GHD styling irons and Solano blow dryers have a 2 year warranty with their companies; please register them on their websites.
Redos
We do not issue refunds on services provided. We will happily make any adjustments on services provided within the first 10 days free of charge with the original stylist. If you see a higher tier stylist there could be an additional fee based on their expertise. Any adjustments after the initial 10 days are subject to a fee.
Tipping
*** Due to COVID-19 we are currently unable to make change so please come prepared with exact change or if you prefer to tip electronically our team is on the Venmo App.
Refunds
Stilisti does not extend refunds on services rendered. Your first visit and all color changes may require multiple services that day or within 2 weeks of the initial service as there is no way for us to know exactly how your hair will react to the process. If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided. Products may be exchanged with a receipt within 30 days. GHD styling irons and Solano blow dryers have a 2 year warranty with their companies; please register them on their websites.
Redos
We do not issue refunds on services provided. We will happily make any adjustments on services provided within the first 10 days free of charge with the original stylist. If you see a higher tier stylist there could be an additional fee based on their expertise. Any adjustments after the initial 10 days are subject to a fee.
Tipping
*** Due to COVID-19 we are currently unable to make change so please come prepared with exact change or if you prefer to tip electronically our team is on the Venmo App.
To view tipping guidelines, please click here.
Wedding & Special Events Off Premises
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments cancelled within 4 weeks of the event date. No show and late cancelled appointments will be billed the remaining 50% of the service booked. Please contact our one of our Salon Coordinators for further details and scheduling.
Salon Policies
Children At The Salon
This environment contains many factors that can be dangerous for children. In the event that you must bring your child into the salon, please keep your children seated with you at all times; no running, yelling, hanging from chairs, sofas, windows, etc. For the safety and comfort of everyone, children under 12 are discouraged unless they are receiving a service.
If your child is watching a video or playing a game we ask that they use headphones as not to disturb our other guests.
Pets
There are no pets allowed in the salon due to Massachusetts State Law. It is a Health Code Violation that we cannot overlook.
Meter Parking and Garages
If you are parked within a one-block radius and it is possible for one of our staff to step away, we will attempt to feed your meter. Onstreet parking is limited to 2 hours. Even if your meter is refilled you may still receive a ticket. Stilisti is not responsible for any parking tickets incurred when we provide this courtesy. If you would like to park at a nearby garage you may find coupons for select location shere.
Appointment Confirmations
Wedding & Special Events Off Premises
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments cancelled within 4 weeks of the event date. No show and late cancelled appointments will be billed the remaining 50% of the service booked. Please contact our one of our Salon Coordinators for further details and scheduling.
Salon Policies
Children At The Salon
This environment contains many factors that can be dangerous for children. In the event that you must bring your child into the salon, please keep your children seated with you at all times; no running, yelling, hanging from chairs, sofas, windows, etc. For the safety and comfort of everyone, children under 12 are discouraged unless they are receiving a service.
If your child is watching a video or playing a game we ask that they use headphones as not to disturb our other guests.
Pets
There are no pets allowed in the salon due to Massachusetts State Law. It is a Health Code Violation that we cannot overlook.
Meter Parking and Garages
If you are parked within a one-block radius and it is possible for one of our staff to step away, we will attempt to feed your meter. Onstreet parking is limited to 2 hours. Even if your meter is refilled you may still receive a ticket. Stilisti is not responsible for any parking tickets incurred when we provide this courtesy. If you would like to park at a nearby garage you may find coupons for select location shere.
Appointment Confirmations
As a courtesy we send out electronic appointment conformations 2 days before your appointment. If you do not receive a confirmation please check your account. Technology is not always perfect so we ask that you not rely on the confirmations alone. You are ultimately responsible for your appointment as scheduled. Thank you.
Proper Attire
We ask that you disrobe from the waist up and change into the robe provided. Stilisti cannot be held responsible for any damage caused by hair color, etc.
Personal Items
We are not responsible for lost, stolen or damaged valuables.
Please Use Caution
Cell Phones and Electronics
We require all ringers of cell phones and any other electronic devices be silenced upon entering Stilisti and that necessary conversation be kept to a level that is respectful to our other guests. If you need to make a call or listen to a message or video please use headphones as not to disturb others.
Model Call
We are always looking for people to volunteer as models for our stylist training sessions, which enable our aspiring stylists to train to earn a position on our team. Our salon's educational directors supervise all cutting and color work. If you would like a complementary haircut as a model, please contact us when available, color sessions require a $50 fee. Due to our limited model hours and high demand we require 72 hour notice to cancel. If you do not show or cancel your appointment within the 72 hours you will be charged a $50 cancellation fee before you can book any further appointments.
Proper Attire
We ask that you disrobe from the waist up and change into the robe provided. Stilisti cannot be held responsible for any damage caused by hair color, etc.
Personal Items
We are not responsible for lost, stolen or damaged valuables.
Please Use Caution
- Due to products and hair, floor may become slippery
- Coffee and tea can be very hot
Cell Phones and Electronics
We require all ringers of cell phones and any other electronic devices be silenced upon entering Stilisti and that necessary conversation be kept to a level that is respectful to our other guests. If you need to make a call or listen to a message or video please use headphones as not to disturb others.
Model Call
We are always looking for people to volunteer as models for our stylist training sessions, which enable our aspiring stylists to train to earn a position on our team. Our salon's educational directors supervise all cutting and color work. If you would like a complementary haircut as a model, please contact us when available, color sessions require a $50 fee. Due to our limited model hours and high demand we require 72 hour notice to cancel. If you do not show or cancel your appointment within the 72 hours you will be charged a $50 cancellation fee before you can book any further appointments.